If you have forgotten your username (email address) or password, you can easily recover your account by following the steps below.
If you see the message "Email address or Password is Incorrect" when attempting to log in to your account, the email address or password you entered is incorrect.
Follow the steps below to determine whether the issue is with your username or password.
On the login page, select Forgot Password.
Enter your email address and click Reset Link.
If you see the message "The selected email is invalid", the email address you entered is not registered with Trendo, or you entered the wrong username.
If you have forgotten your username, contact the support team through Trendo Support or any of the other available contact methods. After reviewing your information and identity documents, Trendo specialists will guide you through the username recovery process.
If the message "Please check your email to reset your password" appears after you enter your email address, your email address is correct and a password recovery link has been sent to it.
Follow these steps to change your password:
Check your Inbox and, if necessary, your Spam or Junk folder.
Open the email sent by Trendo.
Click Set New Password.
On the recovery page, enter your new password and confirm it.
Your password must meet the following requirements:
Be at least 8 characters long.
Include a combination of English letters, numbers, and symbols.
Click Submit to save your new password.
This message means that your password recovery request has been submitted successfully and a password reset link has been sent to your email address.
Please check your Inbox and, if necessary, your Spam or Junk folder. Then use the link provided to set a new password for your account.
If you do not receive the recovery email, wait a few minutes and check your inbox again. If you still do not receive it, contact Trendo Support.
This message means that you have already submitted multiple password recovery requests and must check the previous recovery email before submitting a new request.
Please first check your Inbox and, if necessary, your Spam or Junk folder. Then use the link provided to change your password.
If you still need to submit a new request, wait approximately 60 minutes before trying to recover your password again.
Important: If you have submitted multiple password recovery requests, always check the most recent email and use the link in that email to change your password. Links sent in response to previous requests will no longer be valid after you submit a new request.
If you see this message after selecting Submit, the error may have been caused by one of the following:
The password and password confirmation do not match.
The new password does not meet the password requirements.
You have submitted multiple password recovery requests and must wait approximately 60 minutes before trying again.
This message means that the password recovery link has expired or is no longer valid.
This issue usually occurs when too much time has passed since the email was sent or when you use a link from an older email after submitting a new request.
Repeat the Forgot Password process.
After receiving the new email, use only the most recent email to change your password.
To recover your password, use the same email address you used to register with Trendo.
If you submit multiple recovery requests, only the most recently sent email will be valid.
If you cannot find the recovery email, also check your Spam and Junk folders.
If you have forgotten your username, submit a username recovery request through Trendo Support.
If you experience any issues logging in to your account, you can contact the Trendo 24/7 Support team via live chat, WhatsApp, Telegram, or email.